Careers
Authorization codes specialist
Technische Betreuung
Sofia, Bulgaria
In connection with the continuous and dynamic development, we at EGT are looking for motivated people to become part of Technical Support Division. Location: Sofia, 2 Parva Balgarska Armia Str., NPZ Voenna Rampa.
Responsibilities
- Ensure timely customer service through written communication in both Bulgarian and English;
- Responsible for accurate data entry and updates in the computer system;
- Conduct software usage checks to ensure proper utilization by customers;
- Prepare various reports based on specific criteria;
- Follow customer service procedures, rules, and guidelines;
- Shift schedule: 12-hour shifts (day/night), including an 8-hour regular shift;
Requierments
- Completed secondary education;
- Good computer literacy (MS Office);
- Good command of English language (A2 level);
- Ability to prioritize and organize tasks in a dynamic work environment;
What we offer
- You will have the opportunity to work in a developing company with international experience;
- You will have an excellent package for remuneration and social benefits - additional health insurance - luxury package, annual bonus for achieved results, Multisport card, social policies to support the family, telemedicine, corporate discounts, team building, and social events;
- You will develop in a positive, encouraging working atmosphere;
- You will be part of a close-knit team oriented towards achievements, but also with a lot of creative energy, both for work and for fun;
- You will achieve a balance between professional and personal life;
